For the MSO

Have more than one location? Take a look at the results that led this MSO to begin eliminating over 25% of wasteful activities with-in their organization in just one session!

Multiple locations... (Before)
Each had their own process from Initial Customer contact to Customer drop off for repairs
FLOW of admin steps not fully VISUAL. Multiple steps being done multiple times in the process
S.O.P’s in place but there were different SOP’s in each store and SOP’s did not fit FLOW
Operators in each location unable to see current admin state or health of the facility’s admin.
Neither location able to book repair work in without immense amount of communication
System depended on PEOPLE to manage, resulting in multiple people doing multiple things

Multiple Locations... (after)
Applied “VALUE” exercise to all steps in process. Eliminated approximately 25% of WASTE
ALL stores now have SAME process from Initial Customer contact to Customer drop for repairs
Current SOP’s will be utilized in the form of Standard work. No need to “reinvent the wheel”
Operators in each location can now see current admin state when in each store. Staff can transfer easily and smoothly resulting in less lost time and better customer service overall
BOTH locations now able to book repair work in with very little communication required
System now manages itself. People now know where to be, what to do and when to do it.